CV Stairs Terms and Conditions of Sale
Terms & Conditions of Sale- Online
Making your Payment
When ordering from our site your payment details will be processed by WorldPay through their secure server. The following cards are accepted by worldpay:
Credit Card Security
At CV Stairs we value your security, and as such have taken reasonable precautions to ensure that none of your personal information is at risk whilst you are visiting our site. We do not see your Credit Card details at any point of your transaction- this information is all processed through WorldPay.
The Consumer Protection (Distance Selling) Regulations 2000/Returns
Since 31st October 2000 UK Consumers now have the right to cancel their order within a "cooling off period" which lasts 7 days from the day after taking delivery. Cancellation must either be in the form of facsimile, email or letter and sent to our address as listed on the contact page of this site. If you cancel your order under these provisions then you will be responsible for returning the goods to us in good condition or alternatively you will be responsible for our costs in recovering the goods. You must make sure the goods remain undamaged and unused. The delivery of goods to you is a separate contract for services and is not covered by the cooling off period: therefore any refund made will not include the cost of delivery of the goods to you. Your return of goods will also be subject to a restocking fee (discussed in more detail in terms and conditions of delivery and return).
Other
All online sales are also covered by our terms and conditions of delivery and return.
Terms & Conditions of Sale- Standard
These terms and conditions are applicable for the purchasing of stairs and stair parts through our office, and do not cover online purchases and payments.
- This Quotation will remain open for a period of three months from the date of our quotation. Thereafter our offer is subject to confirmation, and we reserve the right to amend or withdraw our quotation.
- We reserve the right to review our rates in the event of quantities varying from those on which our quotation has been based.
- Payment Terms:
- All new Customers will be on a Pro-Forma basis initially.
- Customers not holding a credit account with CV Stairs Ltd, will be required to pre-pay a 50% deposit against a pro-forma invoice prior to production and the balance being payable 5 working days prior to delivery.
- Credit Account Customers - Unless otherwise stated in the quotation, our terms are strictly payable within 30days from the date of the invoice.
- We reserve the right to charge 12½% per month on overdue accounts. All prices are exclusive of Value Added Tax, which will be charged at the appropriate rate when invoicing.
- We do not accept responsibility for joinery work installed in buildings, which have not adequately dried out. No responsibility is accepted for joinery subjected to excessive conditions of heat and humidity either in their installed location or in storage prior to installation.
- We do not accept responsibility for a squeaking stair if gripper rods or carpets have been nailed to the stair. Glue or screws should be used for fitting purposes.
- All goods and materials supplied by us shall remain our property (notwithstanding that such goods and materials may have been delivered to the site and/ or have been incorporated in the works) until we have received payment in full for all sums due by you to us. Until the transfer of title we shall be entitled to recover our goods or materials at any time and you are hereby deemed to have given us any such approval, as we shall require, entering any site in order to recover the same.
- Any times quoted for delivery are estimates only and times shall not be of the essence of the contract. Delay shall not render the seller liable to any claims for damages indirect. Late delivery does not affect your duty to pay us.
- The seller shall not be liable to the purchaser for any loss or damage which may be suffered by the purchaser as an indirect result of the supply of the goods by the seller being prevented, hindered, or delayed, by reason of any circumstance whatsoever which are outside the control of the seller.
- Suspension- We may withdraw our quotation and withhold delivery of the Goods if your account is outstanding to an extent which we regard as unreasonable or for any reason which gives us doubts about your ability to pay.
- Cancellation - Any cancellation of orders must be made in writing. Charges will be applied for any work undertaken, or any materials procured for that order and for any other costs or expenses incurred up to the date of cancellation.
- Delivery and Inspection -
- We may deliver by part deliveries
- If you are unable to accept delivery we reserve the right to charge for delivery and storage.
- We require in writing a cancellation or delay notice 7 days prior to your scheduled delivery to avoid charges. Otherwise the charges will be levied at £25/hr travel and £10 per day storage.
- The goods shall be deemed to have been delivered to you for the purposes of the contract.
- You must examine and sign for the Goods when they are delivered.
- No claims will be accepted for damage, shortage or loss unless written notice of such claims is received within 24 hrs of delivery.
- A site measure can be arranged on a discretionary basis. Please contact us for further details.
- Any drawing or technical information supplied to the Customer in connection with the Contract are provided on the express understanding the Customer will not give, loan, exhibit or sell such drawings. The copyright in all documents provided by the Company will remain vested in the Company
- Should the stair design and/or specification change, please advise immediately to enable us to prepare an amended quotation. We accept no responsibility for any defect in the Goods resulting from following your specification(s).
- All balustrades are supplied loose unless otherwise stated. ½ and ¼ landings supplied by site unless otherwise stated.
- Acceptance of this quotation implies acceptance of our Conditions of Purchase, which shall remain binding unless otherwise agreed in writing by us.
- The contract between us shall be governed by and construed in accordance with the Laws of Scotland. The parties agree to submit to the exclusive jurisdiction of the Scottish Courts
