CV Stairs Quality Policy
1. Introduction and Objectives
2. Policy Statement
3. Organisation and Responsibilities
4. Arrangements
5. Measuring
6. Audit and Review
1. INTRODUCTION AND OBJECTIVES
This quality policy is produced in support of the following objectives:
- To provide the highest level of quality in products and services to our customer base.
- To create and maintain a positive culture which ensures commitment and participation of all staff towards quality.
- Adopt a planned and systematic approach to quality which identifies and assesses risks in the process, with the aim of eliminating, controlling or reducing risk to the lowest level, so far as is reasonably practicable.
- Set up a regular quality review meeting consisting of management and staff representatives.
- Planning for quality including the setting of realistic short, medium and long term objectives, deciding priorities and establishing adequate performance standards.
- Monitoring and reviewing performance to ensure standards/targets are maintained.
2. POLICY STATEMENT
CV Stairs are fully committed to supplying the best quality staircases which puts us a step above the rest.
CV Stairs recognises and accepts its responsibilities as a valued supplier and will seek to implement quality processes and choices in all of its activities within its control.
CV Stairs recognises that a quality management policy and system can contribute towards organisational performance as well as customer satisfaction.
The Operations Manager is responsible for all matters of quality within CV Stairs. He will give advise and instruct on all quality matters.
CV Stairs will ensure the competence of all employees to carry out their tasks.
CV Stairs seeks the co-operation of all employees and recognises that without the shared involvement of management and employees, success in implementing this policy would be difficult to achieve.
This policy will be amended and updated to take account of any business changes, methods, structure and personnel. This policy will be reviewed annually.
3. ORGANISATION AND RESPONSIBILITIES
The Operations Manager will have overall responsibility for quality within CV Stairs.
He will act on behalf of CV Stairs to:
- Co-ordinate, develop, maintain and monitor a quality driven culture throughout CV Stairs.
- Ensure suitable and sufficient programs for all employees in quality process/product training.
- Ensure this policy and any revisions are brought to the attention of all employees.
- Arrange effective consultation with employee representatives on all matters relating to quality.
He will also have responsibility for:
- Administering and monitoring the quality management system and performance at all times.
- Establishing and maintaining the policy and the organisation and procedures to ensure its effective implementation, monitoring and review.
- Providing advice, support and guidance on matters of the quality policy and procedures.
- Arranging for resources to be allocated to meet the requirements of the quality policy.
- Ensuring quality is an integral part of the overall management culture and developing a positive attitude to quality among staff by visibly demonstrating commitment to improving the quality management of the CV Stairs.
- Implementing a quality management system to ensure assessment of risk and reviewing the preventative and protective measures necessary to eliminate or control risk.
- Devising a plan outlining quality objectives with realistic timescales for their achievement.
- Providing and maintaining equipment and working conditions which are in good condition to minimise the risk of poor quality caused by machine failure.
- Ensuring facilities are available and arrangements are in place for the adequate provision of information, instruction, supervision and training for all employees.
- Ensuring quality training is provided as necessary.
- Developing a system of consultation with employees and customers to ensure feedback in regards to quality is received on a regular basis.
- Producing reports/ statistics on matters of quality.
- Assisting in the assessment of risk and undertaking quality assurance to ensure local risk assessment procedures are consistent.
- Investigating the cause and circumstances of all quality complaints/reports and to assist with the implementation of action plans that will prevent or reduce the further likelihood of complaints/reports.
- Developing quality strategies in support of this policy and for implementing such strategies.
- Monitoring and reviewing CV Stairs' quality management system.
- Preparation of a weekly quality key performance indicator for consideration by the management team.
4. ARRANGEMENTS
The Quality Management team will meet on a weekly basis.
Prior to the meetings taking place the quality management team shall carry out a review of all recorded quality data, identifying specifics which may need to be discussed at their meeting.
The Management team will meet monthly to consider:
- The effectiveness of the quality management system.
- Summary of quality complaints received and the generic reasons.
5. MEASURING
The Operations Manager will via customer complaints, inspections of product, failure of process or machinery and other pro-active and reactive techniques measure CV Stairs quality performance.
This will highlight any failure or weakness in the quality management system. It will also highlight shortfalls in:
- Training
- Maintenance of Machinery
- Information - Instruction - Supervision
Early identification of such shortfalls will allow the CV Stairs via the Operations Manager to address them by taking appropriate action.
6. AUDIT & REVIEW
The Operations Manager will have the responsibility to review and revise as necessary the quality management system via the quality policy. He will also as necessary undertake thematic reviews on any quality issues.
